Politique de remboursement
Orders & International Shipping Policy
At Angelica Jewellers, every order is handled with care and attention to detail. Many of our pieces are individually inspected, prepared, sized or manufactured before shipment.
This policy applies to orders placed with Angelica Jewellers for delivery within Canada and internationally.
Order Processing
Once your order has been successfully placed, you will receive an order confirmation using the contact information provided at checkout.
For merchandise that is in stock, please allow approximately 3 business days for order processing before shipment.
Processing may include:
- Payment verification
- Quality-control inspection
- Diamond or gemstone verification
- Sizing, where applicable
- Final polishing and cleaning
- Packaging and preparation for insured shipment
Business days exclude weekends and applicable statutory holidays.
Processing time is separate from shipping/transit time.
Made-to-Order & Out-of-Stock Jewelry
Angelica Jewellers manufactures and sources many of the pieces offered through our store.
If an item is temporarily out of stock, it may be made to order rather than cancelled.
In these circumstances, we will provide an estimated production timeframe.
Production times vary depending on the design, materials, diamonds or gemstones, sizing and complexity of the piece.
If you require your jewelry for a proposal, wedding, anniversary, birthday, holiday or other important date, please contact us as early as possible. We will make every reasonable effort to accommodate your requested date but cannot guarantee a delivery date unless expressly confirmed by Angelica Jewellers.
Custom & Special Orders
Custom-made, personalized and special-order jewelry may require additional production time.
The estimated timeframe will depend on the project and may include:
Design → Approval → Production → Setting → Finishing → Quality Control → Delivery
Production begins according to the terms agreed upon for the custom order.
Changes requested after design or production approval may result in additional charges and may extend the estimated completion date.
Custom, personalized, engraved and certain special-order merchandise is considered final sale, subject to applicable consumer-protection laws and our Return, Exchange & Refund Policy.
Order Verification
Because jewelry transactions can involve significant values, Angelica Jewellers reserves the right to conduct reasonable security and payment verification before processing or shipping an order.
For certain transactions, we may request additional information reasonably necessary to verify the purchaser, payment method or shipping information.
An order may be delayed while verification is completed.
Angelica Jewellers reserves the right to decline or cancel an order where we reasonably suspect fraud, unauthorized payment activity, inaccurate information or another legitimate security concern.
Any payment collected for an order cancelled by Angelica Jewellers will be handled in accordance with applicable law.
Pricing & Product Information
We make reasonable efforts to ensure that product descriptions, specifications, photographs and prices are accurate.
Fine jewelry and gemstones may display slight variations in appearance due to photography, lighting, screen settings and the individual characteristics of precious metals, diamonds and natural gemstones.
In the event of an obvious pricing, specification or technical error, Angelica Jewellers will contact the customer before proceeding where appropriate.
Nothing in this provision limits rights provided by applicable consumer-protection legislation.
Product Availability
Placing an order does not necessarily mean that an item is immediately available for shipment.
Some jewelry may be:
- In stock
- Made to order
- Awaiting production
- Subject to diamond or gemstone availability
- Available in another metal, size or configuration
If an item cannot be supplied within the anticipated timeframe, we will contact you with the available options.
Ring Sizes
Customers are responsible for selecting the appropriate ring size when placing an order.
If you are uncertain about sizing, we strongly recommend contacting Angelica Jewellers before ordering.
Resizing may affect delivery times and may involve additional charges.
Certain rings cannot be resized because of their construction, stone setting or design.
A ring resized, manufactured or modified specifically to the customer's requested size may be considered final sale in accordance with our Return, Exchange & Refund Policy and applicable law.
Shipping
Angelica Jewellers ships eligible orders within Canada and to selected international destinations.
Available shipping methods, costs and estimated delivery times may vary according to:
- Destination
- Order value
- Package value
- Carrier availability
- Insurance requirements
- Customs requirements
- Merchandise type
Shipping options available for a particular order will generally be displayed at checkout or communicated directly to the customer.
Insured Shipping
Because we ship fine jewelry and other high-value merchandise, orders may be sent using trackable and insured delivery services selected according to the value and destination of the shipment.
For security reasons, carrier information and delivery procedures may vary.
Signature Upon Delivery
A signature may be required upon delivery, particularly for high-value orders.
Customers should ensure that an authorized person is available to receive and sign for the shipment when required.
Carriers may impose their own delivery, identification, signature, pickup and redelivery requirements.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your:
- Recipient name
- Street address
- Apartment or suite number
- City
- Province, state or region
- Postal or ZIP code
- Country
- Telephone number
before submitting your order.
If you discover an error, contact Angelica Jewellers immediately.
For security reasons, we cannot guarantee that a shipping address can be changed after an order has been processed or shipped. Additional verification may be required for address changes on high-value orders.
Estimated Delivery Times
Any delivery date provided by Angelica Jewellers or a shipping carrier is an estimate unless expressly guaranteed in writing.
Delivery times can be affected by circumstances outside our reasonable control, including:
- Weather
- Carrier disruptions
- Customs inspections
- Border delays
- Holidays
- Incorrect delivery information
- Remote destinations
- Security inspections
- Events beyond our reasonable control
We will make reasonable efforts to assist when a shipment experiences an unusual delay.
Tracking
Where tracking is available, shipment information will be provided after the order has been dispatched.
Tracking information may take some time to become active after a shipping label is created.
International Orders
International customers are responsible for ensuring that jewelry ordered from Angelica Jewellers can lawfully be imported into the destination country.
International shipments may be subject to customs processing and inspection, which can affect delivery times.
Customs Duties, Taxes & Import Charges
International orders may be subject to:
- Customs duties
- Import taxes
- VAT
- Brokerage charges
- Customs-processing fees
- Other governmental charges
Unless expressly stated otherwise at checkout, these charges are not included in the purchase price and are the responsibility of the recipient.
These amounts are determined by the destination country's authorities and are outside the control of Angelica Jewellers.
Customers should consult their local customs or tax authority if they require information about potential import costs before ordering.
Refused or Unclaimed International Shipments
If an international shipment is refused, abandoned or returned because the customer fails to accept delivery, provide required information or pay applicable duties, taxes or import charges, Angelica Jewellers may deduct reasonable costs incurred as a result from any refund otherwise due, where permitted by applicable law.
These costs may include original shipping, return shipping, insurance, brokerage and customs-related expenses.
Lost Packages
If tracking indicates that a shipment has not been delivered within a reasonable period, please contact Angelica Jewellers promptly.
We will work with the applicable carrier to initiate an investigation where appropriate.
Carrier investigations and insurance claims can require time to complete.
Any replacement or refund involving a confirmed lost shipment will be handled according to the circumstances of the shipment, applicable insurance coverage and applicable law.
Damaged Packages
If a package arrives visibly damaged, please photograph the package before opening it whenever reasonably possible.
Retain:
- The shipping box or envelope
- All packaging materials
- Shipping labels
- The jewelry
- Certificates and documentation
and contact Angelica Jewellers promptly.
These materials may be required for a carrier or insurance claim.
Packages Marked Delivered
If carrier tracking indicates that an order was delivered but you cannot locate it, please:
- Check with other members of your household or business.
- Check with your building reception, concierge or mailroom, if applicable.
- Contact the carrier where appropriate.
- Contact Angelica Jewellers promptly if the shipment still cannot be located.
We will assist with a carrier investigation where appropriate.
Changes & Cancellations
If you need to change or cancel an order, please contact Angelica Jewellers as soon as possible.
We will make reasonable efforts to accommodate the request if processing or production has not progressed too far.
We cannot guarantee cancellation or modification once an order has entered production, been customized, engraved, resized, specially sourced or shipped.
Custom and special orders may be subject to separate cancellation conditions agreed upon when the order is placed.
Returns After Delivery
Returns, exchanges and refunds are governed by our separate Return, Exchange & Refund Policy.
Please contact Angelica Jewellers before returning any merchandise. High-value jewelry should never be returned without appropriate shipping, tracking and insurance arrangements.
Consumer Rights
Nothing in this Orders & International Shipping Policy is intended to exclude, restrict or waive any mandatory consumer rights that cannot legally be excluded or waived.
Angelica Jewellers is based in Montreal, Quebec, Canada. Quebec customers retain the rights provided under applicable Quebec consumer-protection legislation.
International customers may have additional mandatory rights under the laws applicable to their transactions.
Where a mandatory legal requirement conflicts with this policy, the applicable mandatory requirement will prevail to the extent required by law.
Contact Us
For questions regarding an order, production timeframe, shipping, sizing or a special delivery date, please contact:
Angelica Jewellers
620 Rue Cathcart, Suite 102
Montreal, Quebec H3B 1M1
Canada
514-849-1248
You can always contact us for any return question at info@angelicajewellers.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.\
Refunds
No Refunds. Echanges Only