Privacy policy

PRIVACY POLICY

Last Updated: August 30, 2026

At Angelica Jewellers, protecting the privacy, confidentiality, and security of our customers' personal information is important to us.

This Privacy Policy explains how Angelica Jewellers (“Angelica Jewellers,” “Angelica,” “we,” “us,” or “our”) collects, uses, communicates, stores, protects, and otherwise processes personal information when you visit www.angelicajewellers.com, purchase from us, visit our boutique, request a custom jewelry project, communicate with us, or otherwise interact with our services.

Our privacy practices are intended to comply with applicable privacy legislation in Quebec and Canada.

1. ABOUT ANGELICA JEWELLERS

Angelica Jewellers
620 Cathcart Street, Suite 102 – Ground Floor
Montreal, Quebec H3B 1M1
Canada

Website: www.angelicajewellers.com

Angelica Jewellers specializes in fine jewelry, custom jewelry, engagement rings, wedding bands, natural and laboratory-grown diamonds, gemstones, and related jewelry services.

2. OUR COMMITMENT TO PRIVACY

We believe customers should understand what personal information we collect, why we collect it, how it is used, with whom it may be shared, and what choices they have regarding their information.

We seek to:

  • Collect only personal information reasonably required for legitimate business purposes;

  • Clearly identify why information is being collected;

  • Obtain consent where required;

  • Use information only for appropriate and disclosed purposes;

  • Limit disclosure of personal information;

  • Protect personal information using reasonable safeguards;

  • Retain information only as long as reasonably required or legally necessary;

  • Allow individuals to exercise applicable privacy rights; and

  • Respond appropriately to privacy questions and complaints.

3. PERSONAL INFORMATION WE MAY COLLECT

Depending on how you interact with Angelica Jewellers, we may collect different categories of personal information.

Identity & Contact Information

This may include:

  • First and last name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Telephone number; and

  • Other contact information you voluntarily provide.

Order & Transaction Information

When you make a purchase or request a service, we may collect information such as:

  • Products purchased;

  • Order history;

  • Purchase amount;

  • Shipping method;

  • Billing information;

  • Transaction information;

  • Returns and exchanges;

  • Jewelry specifications;

  • Ring size;

  • Engraving instructions;

  • Customization selections;

  • Diamond or gemstone preferences; and

  • Customer-service history.

Payment Information

Payments made through our website may be processed by authorized third-party payment processors.

Depending upon the payment method used, payment information may be collected and processed directly by a payment provider rather than stored by Angelica Jewellers.

We may receive limited information relating to the transaction, such as payment confirmation, payment method, transaction identifier, billing details, fraud indicators, or limited payment-card information.

We do not intentionally retain complete payment-card information when payment processing is performed by an authorized third-party payment processor.

Account Information

If our website allows customer accounts, we may collect:

  • Account name;

  • Email address;

  • Login information;

  • Saved preferences;

  • Wishlist information;

  • Order history; and

  • Other information associated with your account.

Custom Jewelry Information

When you commission custom jewelry, we may collect information necessary to design and manufacture your piece, including:

  • Ring size;

  • Jewelry dimensions;

  • Preferred metal;

  • Diamond and gemstone preferences;

  • Budget information;

  • Engraving information;

  • Design preferences;

  • Sketches;

  • Reference photographs;

  • Images;

  • Artwork;

  • Logos;

  • Custom messages; and

  • Other information you voluntarily provide for the project.

Communications

When you communicate with Angelica Jewellers through our website, email, telephone, social media, messaging applications, or in person, we may retain information relating to those communications where reasonably necessary for customer service, order management, dispute resolution, fraud prevention, or other legitimate business purposes.

4. INFORMATION COLLECTED AUTOMATICALLY

When you visit AngelicaJewellers.com, certain information may be collected automatically through our website platform and technologies such as cookies, pixels, tags, log files, and similar technologies.

This information may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • General geographic information derived from an IP address;

  • Referring website;

  • Pages viewed;

  • Products viewed;

  • Searches performed;

  • Date and time of visits;

  • Shopping-cart activity;

  • Website interactions;

  • Session information; and

  • Other technical or usage information.

We may use this information to operate our website, maintain security, understand how customers use our website, improve our services, measure website performance, prevent fraud, and, where permitted and appropriately consented to, support advertising and marketing activities.

5. HOW WE USE PERSONAL INFORMATION

Angelica Jewellers may use personal information for purposes including:

Processing Purchases

To:

  • Process and fulfill orders;

  • Confirm transactions;

  • Process payments;

  • Arrange shipping;

  • Provide delivery information;

  • Manage returns and exchanges; and

  • Provide receipts and order documentation.

Customer Service

To:

  • Respond to inquiries;

  • Provide product information;

  • Assist with purchases;

  • Manage repairs, resizing, returns, and exchanges;

  • Resolve customer-service issues; and

  • Maintain appropriate records of customer interactions.

Custom Jewelry

To:

  • Understand your design requirements;

  • Prepare designs and renderings;

  • Select appropriate diamonds or gemstones;

  • Produce estimates;

  • Manufacture custom jewelry;

  • Complete engraving and personalization; and

  • Communicate regarding your project.

Fraud Prevention & Security

We may use appropriate information to:

  • Verify transactions;

  • Authenticate orders;

  • Detect suspicious activity;

  • Protect customers;

  • Protect Angelica Jewellers;

  • Prevent payment fraud;

  • Protect our website and systems; and

  • Investigate suspected unlawful activity.

Website Improvement

We may use information to understand how visitors interact with our website and to improve:

  • Website performance;

  • Navigation;

  • Product presentation;

  • Search functionality;

  • Customer experience; and

  • Our products and services.

Legal & Regulatory Obligations

We may process or retain information where reasonably necessary to:

  • Maintain accounting and tax records;

  • Respond to lawful requests;

  • Establish or defend legal rights;

  • Resolve disputes;

  • Prevent fraud;

  • Comply with court orders or legal processes; and

  • Meet applicable legal and regulatory obligations.

6. MARKETING COMMUNICATIONS

With your consent where required, Angelica Jewellers may send communications concerning:

  • New jewelry collections;

  • New products;

  • Special events;

  • Promotions;

  • Offers;

  • Jewelry education;

  • Custom-design services; and

  • Other Angelica Jewellers news.

You may unsubscribe from promotional email communications at any time by using the unsubscribe mechanism contained in the applicable message.

Unsubscribing from marketing does not necessarily prevent us from sending non-promotional communications necessary to administer an order, transaction, repair, custom project, account, warranty matter, or customer-service request.

7. COOKIES & SIMILAR TECHNOLOGIES

AngelicaJewellers.com may use cookies and similar technologies.

Cookies are small data files stored on or associated with your device that help websites function and remember information about visits.

We may use:

Essential Cookies

These cookies support necessary website functionality, including:

  • Shopping carts;

  • Checkout;

  • Website security;

  • Customer authentication;

  • Fraud prevention; and

  • Remembering certain preferences.

Functional Cookies

These technologies may help remember preferences and improve website functionality.

Analytics Cookies

Analytics technologies help us understand how visitors interact with our website, including which pages and products are viewed and how visitors navigate through the website.

This information helps us improve our website and customer experience.

Advertising & Marketing Technologies

Subject to applicable consent requirements, we and our advertising or technology partners may use cookies, pixels, or similar technologies to:

  • Measure advertising effectiveness;

  • Understand whether advertising results in website visits or purchases;

  • Provide more relevant advertising; and

  • Support advertising campaigns on third-party websites and platforms.

Where required, customers will be provided with appropriate choices regarding non-essential tracking technologies.

8. THIRD-PARTY SERVICE PROVIDERS

Angelica Jewellers may use trusted service providers to operate our business and provide services to customers.

Depending upon the services used, these providers may include:

  • E-commerce platforms;

  • Payment processors;

  • Financial institutions;

  • Fraud-prevention providers;

  • Shipping and courier companies;

  • Website hosting providers;

  • Cloud-service providers;

  • Customer-service platforms;

  • Email and communication providers;

  • Analytics providers;

  • Advertising and marketing providers;

  • IT and cybersecurity providers;

  • Professional advisers;

  • Accounting providers; and

  • Other vendors necessary to operate our business.

We provide service providers only with information reasonably required for the services they perform, subject to applicable privacy requirements.

Service providers may have their own legal obligations and privacy practices.

9. SHOPIFY

AngelicaJewellers.com may use Shopify as its e-commerce platform.

As a result, certain personal information may be processed through Shopify's systems in connection with website functionality, customer accounts, checkout, orders, payments, analytics, security, and other e-commerce services.

Shopify may process information according to its applicable privacy terms and policies.

10. PAYMENT PROCESSORS

Angelica Jewellers may use third-party payment providers to securely process transactions.

Payment-card information submitted during checkout may be transmitted directly to an authorized payment processor.

Payment processors maintain their own security and privacy practices.

Angelica Jewellers does not sell payment-card information.

11. SHIPPING PROVIDERS

When an order is shipped, we may provide information reasonably required to deliver the package to a courier or shipping provider.

This may include:

  • Recipient name;

  • Shipping address;

  • Telephone number;

  • Email address;

  • Shipment information; and

  • Other information reasonably required for delivery, tracking, insurance, signature verification, or security.

12. WHEN WE MAY DISCLOSE PERSONAL INFORMATION

We do not sell customer personal information as a traditional data-broker business.

Personal information may nevertheless be communicated where reasonably necessary and permitted by law, including:

  • To service providers acting on our behalf;

  • To process a transaction;

  • To deliver an order;

  • To detect or prevent fraud;

  • To protect our customers or business;

  • To comply with applicable laws;

  • In response to a valid court order, warrant, subpoena, or other lawful process;

  • To establish, exercise, or defend legal claims; or

  • In connection with a legitimate corporate transaction such as a merger, acquisition, financing, restructuring, or sale of all or part of a business, subject to applicable legal requirements.

We may also communicate information where you specifically direct or authorize us to do so.

13. CROSS-BORDER PROCESSING

Some of our technology providers, payment processors, cloud-service providers, shipping providers, analytics providers, or other service providers may process or store information outside Quebec or Canada.

As a result, personal information processed in another jurisdiction may be subject to the laws applicable in that jurisdiction and may, where legally authorized, be accessible to courts, law-enforcement authorities, or governmental authorities in that jurisdiction.

Angelica Jewellers takes applicable legal requirements into consideration when personal information is communicated outside Quebec.

14. HOW WE PROTECT PERSONAL INFORMATION

Angelica Jewellers uses reasonable administrative, technical, organizational, and physical safeguards appropriate to the sensitivity of the personal information under our control.

These safeguards may include measures intended to protect information against:

  • Unauthorized access;

  • Unauthorized disclosure;

  • Loss;

  • Theft;

  • Misuse;

  • Modification; and

  • Destruction.

Where appropriate, we also rely upon security measures implemented by professional e-commerce, payment-processing, hosting, and technology providers.

However, no internet transmission, electronic storage system, or security system can be guaranteed to be completely secure.

Customers should also protect their passwords and account credentials and should not disclose them to unauthorized individuals.

15. DATA RETENTION

Angelica Jewellers retains personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy legitimate business and legal requirements.

Retention periods may depend upon factors such as:

  • The nature of the information;

  • Customer-service requirements;

  • Order and warranty history;

  • Accounting requirements;

  • Tax requirements;

  • Fraud-prevention requirements;

  • Contractual obligations;

  • Potential disputes; and

  • Applicable legal requirements.

When personal information is no longer required, we take reasonable measures to securely destroy or anonymize it, as appropriate and subject to applicable law.

16. ACCURACY OF PERSONAL INFORMATION

We take reasonable measures to maintain personal information that is sufficiently accurate, complete, and current for the purposes for which it is used.

Customers are encouraged to contact us if their personal information changes or if they believe information maintained by Angelica Jewellers is inaccurate.

17. YOUR PRIVACY RIGHTS

Subject to applicable law and certain legal exceptions, you may have rights regarding personal information held about you.

These may include the right to:

  • Request access to personal information we hold about you;

  • Request information about how your personal information is used;

  • Request correction of inaccurate or incomplete information;

  • Withdraw consent where legally permitted;

  • Request deletion or cessation of dissemination in circumstances provided by law;

  • Obtain information concerning categories of persons who may have access to your information;

  • Ask questions about our privacy practices; and

  • Submit a privacy complaint.

Certain requests may be subject to identity verification and exceptions established by applicable law.

Withdrawal of consent does not necessarily affect processing that has already lawfully occurred and may, in certain circumstances, prevent Angelica Jewellers from continuing to provide a requested product or service.

18. CHILDREN'S PRIVACY

Angelica Jewellers' website and online sales services are intended primarily for adults.

We do not knowingly seek to collect personal information from children contrary to applicable law.

If we learn that personal information concerning a minor has been collected in circumstances requiring parental or guardian consent and such consent was not appropriately obtained, we will take appropriate steps in accordance with applicable law.

19. SOCIAL MEDIA

Angelica Jewellers may maintain accounts on social-media platforms.

When you communicate with us through a social-media service, information may also be processed by the applicable social-media platform according to its own privacy policies and settings.

We encourage customers to review the privacy policies of the platforms they use.

20. LINKS TO OTHER WEBSITES

Our website may contain links to websites or services operated by third parties.

Angelica Jewellers does not control the privacy practices of independent third-party websites.

If you follow a link to another website, we encourage you to review that website's privacy policy before providing personal information.

21. PRIVACY INCIDENTS & DATA BREACHES

Angelica Jewellers takes privacy and information security incidents seriously.

If we become aware of unauthorized access, use, disclosure, loss, or another confidentiality incident involving personal information, we will assess the incident and take appropriate measures in accordance with applicable privacy legislation.

Where legally required, this may include notifying affected individuals and/or the appropriate privacy authority.

22. CONSENT

Where consent is required by law, Angelica Jewellers seeks consent appropriate to the nature and sensitivity of the personal information and the purposes for which it is collected, used, or communicated.

Consent may be express or implied where permitted by law.

For activities that are not necessary to provide a requested product or service, we provide appropriate choices where required by law.

You may withdraw consent to certain uses of your information, subject to applicable legal or contractual restrictions and reasonable notice.

23. PRIVACY GOVERNANCE

Angelica Jewellers maintains policies and practices intended to protect personal information throughout its lifecycle.

These practices address matters such as:

  • Collection and use of personal information;

  • Access to personal information;

  • Security;

  • Retention;

  • Destruction or anonymization;

  • Service-provider relationships;

  • Privacy incidents;

  • Privacy requests; and

  • Privacy complaints.

Access to personal information within our organization is limited according to legitimate business requirements.

24. PRIVACY OFFICER

Under applicable Quebec privacy legislation, Angelica Jewellers designates a person responsible for the protection of personal information.

Questions, requests to exercise privacy rights, and privacy complaints may be directed to:

Privacy Officer / Person Responsible for the Protection of Personal Information

Angelica Jewellers
620 Cathcart Street, Suite 102 – Ground Floor
Montreal, Quebec H3B 1M1
Canada

Email: [PRIVACY EMAIL / CUSTOMER SERVICE EMAIL]
Telephone: [TELEPHONE NUMBER]

We may request reasonable information to verify your identity before responding to a request involving personal information.

25. PRIVACY COMPLAINTS

If you have concerns regarding how Angelica Jewellers has handled your personal information, please contact our Privacy Officer.

We will review privacy complaints and respond in accordance with applicable requirements.

You may also have the right to contact the appropriate privacy regulatory authority.

26. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to:

  • Our business;

  • Our website;

  • Technologies we use;

  • Service providers;

  • Privacy practices; or

  • Applicable legal requirements.

The current version will be published on www.angelicajewellers.com and will identify the date of the most recent update.

Where required by law, we will provide appropriate notice of material changes.

27. CONTACT US

For questions concerning this Privacy Policy or the handling of your personal information, please contact:

ANGELICA JEWELLERS
Attn: Privacy Officer
620 Cathcart Street, Suite 102 – Ground Floor
Montreal, Quebec H3B 1M1
Canada

Website: www.angelicajewellers.com
Email: [INSERT EMAIL ADDRESS]
Telephone: [INSERT TELEPHONE NUMBER]

© 2026 Angelica Jewellers. All Rights Reserved.

Our Privacy Commitment

At Angelica Jewellers, the trust of our customers extends beyond the jewelry they purchase from us. We are committed to treating personal information responsibly, transparently, and securely and to respecting the privacy rights of every customer who entrusts us with their information.