Política de envío

Shipping

Angelica Jewellers ships eligible orders within Canada and to selected international destinations.

Available shipping methods, costs and estimated delivery times may vary according to:

  • Destination
  • Order value
  • Package value
  • Carrier availability
  • Insurance requirements
  • Customs requirements
  • Merchandise type

Shipping options available for a particular order will generally be displayed at checkout or communicated directly to the customer.

Insured Shipping

Because we ship fine jewelry and other high-value merchandise, orders may be sent using trackable and insured delivery services selected according to the value and destination of the shipment.

For security reasons, carrier information and delivery procedures may vary.

Signature Upon Delivery

A signature may be required upon delivery, particularly for high-value orders.

Customers should ensure that an authorized person is available to receive and sign for the shipment when required.

Carriers may impose their own delivery, identification, signature, pickup and redelivery requirements.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

  • Recipient name
  • Street address
  • Apartment or suite number
  • City
  • Province, state or region
  • Postal or ZIP code
  • Country
  • Telephone number

before submitting your order.

If you discover an error, contact Angelica Jewellers immediately.

For security reasons, we cannot guarantee that a shipping address can be changed after an order has been processed or shipped. Additional verification may be required for address changes on high-value orders.

Estimated Delivery Times

Any delivery date provided by Angelica Jewellers or a shipping carrier is an estimate unless expressly guaranteed in writing.

Delivery times can be affected by circumstances outside our reasonable control, including:

  • Weather
  • Carrier disruptions
  • Customs inspections
  • Border delays
  • Holidays
  • Incorrect delivery information
  • Remote destinations
  • Security inspections
  • Events beyond our reasonable control

We will make reasonable efforts to assist when a shipment experiences an unusual delay.

Tracking

Where tracking is available, shipment information will be provided after the order has been dispatched.

Tracking information may take some time to become active after a shipping label is created.

International Orders

International customers are responsible for ensuring that jewelry ordered from Angelica Jewellers can lawfully be imported into the destination country.

International shipments may be subject to customs processing and inspection, which can affect delivery times.

Customs Duties, Taxes & Import Charges

International orders may be subject to:

  • Customs duties
  • Import taxes
  • VAT
  • Brokerage charges
  • Customs-processing fees
  • Other governmental charges

Unless expressly stated otherwise at checkout, these charges are not included in the purchase price and are the responsibility of the recipient.

These amounts are determined by the destination country's authorities and are outside the control of Angelica Jewellers.

Customers should consult their local customs or tax authority if they require information about potential import costs before ordering.

Refused or Unclaimed International Shipments

If an international shipment is refused, abandoned or returned because the customer fails to accept delivery, provide required information or pay applicable duties, taxes or import charges, Angelica Jewellers may deduct reasonable costs incurred as a result from any refund otherwise due, where permitted by applicable law.

These costs may include original shipping, return shipping, insurance, brokerage and customs-related expenses.

Lost Packages

If tracking indicates that a shipment has not been delivered within a reasonable period, please contact Angelica Jewellers promptly.

We will work with the applicable carrier to initiate an investigation where appropriate.

Carrier investigations and insurance claims can require time to complete.

Any replacement or refund involving a confirmed lost shipment will be handled according to the circumstances of the shipment, applicable insurance coverage and applicable law.

Damaged Packages

If a package arrives visibly damaged, please photograph the package before opening it whenever reasonably possible.

Retain:

  • The shipping box or envelope
  • All packaging materials
  • Shipping labels
  • The jewelry
  • Certificates and documentation

and contact Angelica Jewellers promptly.

These materials may be required for a carrier or insurance claim.

Packages Marked Delivered

If carrier tracking indicates that an order was delivered but you cannot locate it, please:

  1. Check with other members of your household or business.
  2. Check with your building reception, concierge or mailroom, if applicable.
  3. Contact the carrier where appropriate.
  4. Contact Angelica Jewellers promptly if the shipment still cannot be located.

We will assist with a carrier investigation where appropriate.

Changes & Cancellations

If you need to change or cancel an order, please contact Angelica Jewellers as soon as possible.

We will make reasonable efforts to accommodate the request if processing or production has not progressed too far.

We cannot guarantee cancellation or modification once an order has entered production, been customized, engraved, resized, specially sourced or shipped.

Custom and special orders may be subject to separate cancellation conditions agreed upon when the order is placed.

Returns After Delivery

Returns, exchanges and refunds are governed by our separate Return, Exchange & Refund Policy.

Please contact Angelica Jewellers before returning any merchandise. High-value jewelry should never be returned without appropriate shipping, tracking and insurance arrangements.

Consumer Rights

Nothing in this Orders & International Shipping Policy is intended to exclude, restrict or waive any mandatory consumer rights that cannot legally be excluded or waived.

Angelica Jewellers is based in Montreal, Quebec, Canada. Quebec customers retain the rights provided under applicable Quebec consumer-protection legislation.

International customers may have additional mandatory rights under the laws applicable to their transactions.

Where a mandatory legal requirement conflicts with this policy, the applicable mandatory requirement will prevail to the extent required by law.

Contact Us

For questions regarding an order, production timeframe, shipping, sizing or a special delivery date, please contact:

Angelica Jewellers
620 Rue Cathcart, Suite 102
Montreal, Quebec H3B 1M1
Canada
514-849-1248