Orders and shipping
Order Lead Time
In stock items will ship in 3-4 business days after purchase. Special Orders, custom work and out of stock items will ship within 1-4 weeks unless otherwise specified. As soon as your product is shipped, We will email you all shipping information such as the tracking information and carrier used. Please allow 24-72 hours for your tracking information to update.
We only ship with proof of signature upon delivery. We are not responsible for lost packages that the tracking states delivered. We are not responsible for lost packages due to shipping addresses provided incorrectly. Replacements will not be provided for lost packages if the shipping address was entered incorrectly at checkout. Shipping delays may also occur if an incorrect address is provided at checkout.
All shipping timelines are estimated. We are not liable for delays due to the carrier, regardless of shipping method.
Please note that the following terms and conditions apply to all international orders:
Prices and shipping fees do not include import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser. We are not responsible for brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and any other associated fees.
The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.
We are not responsible for delayed delivery of packages due to customs issues when shipping internationally.
All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.